Services Overview
The d.cal system from First Data is a service driven solution that gives you all the value of a flexible online cards management system with the advantage of minimal start-up costs and infrastructure investment.
Key elements of our service include:
Help Desk
- Ranks among the very best customer support services in the industry
- Fully automated with electronic ticket tracking and escalation procedures
- Available to all customers on a Scorpion or D.CAL "Gold" support contract
Training Services
- Classroom and hands-on training for Scorpion and D.CAL Administrators
- Implementation and on demand training
- Undertaken at the customers premises
- Tailored to specific implementations
Consulting & Customisation Services
- Customisation for unique ERP environments
- Integration with Corporate General Ledgers
- Balancing best industry practice with your freedom to be innovative
